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Practical tips and articles on Employee Suggestion Programs (ESP).
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Practical tips and articles on the art and science of Innovation Management.

Our Philosophy

What We Believe In and Stand For

Here are the key beliefs and concepts that form our philosophy. We share these with you openly so that you can get to know our company better. We make no claims that this is the only correct set of beliefs - rather this is just the philosophy we strongly believe in. And... we respect those who hold beliefs opposite to ours.
1. Software Should Empower, Not Frustrate
  • We believe in making simple, easy-to-use software that empowers people.
  • We believe the majority of idea management software out there today is bloated, complex software that frustrates people.
2. Fewer Features
  • While most of our competitors take pride in having more features than anyone else - we take pride in having fewer (but important) features, beautifully implemented.
  • We believe it's far better to design software that does 5 things very well, rather than 50 things in a very mediocre fashion.
3. Just Because We Can, Doesn't Mean We Should
  • Just because our software CAN do something, doesn't mean it SHOULD.
  • We focus on understanding customer needs and enhancing our software to meet those needs. We spend no time building extraneous features into our software just because some competitors have it - or just because some technology is cool.
4. Simplify, Simplify, Simplify
  • We believe in finding and offering simple solutions - even for complex business problems.
  • We don't believe anyone comes to work in the morning wishing their work and tools were more complicated.
5. Focus is Good Awesome
  • We only do one thing: Software to help you manage your ideasin a better way.
  • We offer our software using only one model - SaaS (Software-as-a-Service, i.e. we host it on our servers and take care of all backup & maintenance).
  • This focus enables us to do one thing really, really well for you.
6. Not in a Hurry
  • We believe in growing slowly with a long-term focus on always remaining profitable (hence dependable) and super-attentive to our customers' needs.
  • We're not in a hurry to "grow at any cost". We're not up against any "market windows" - we believe 10 or 20 years from now people would still want an easy-to-use tool to manage their ideas better, and to turn ideas into innovation.
7. Big Fees Are NOT Us
  • Our software is affordably priced and will continue to be.
  • What drives us is our desire to help companies build more successful products, more efficiently. We're committed to helping as many companies as we can (while still making a reasonable profit). As a result, we'll continue to keep our prices affordable.
8. Mission: Impossible?
  • Our mission is simple: To help companies build a successful innovation engine - and thus achieve higher revenues, cost savings, higher customer satisfaction, and increased employee morale.
  • And yes, we definitely choose to accept this mission! (Gratuitous reference to "Mission: Impossible" movies and TV shows).
9. We Don't Enter Award Competitions
  • We believe they often encourage software companies to misplace their priorities on the opinions of media, analysts & peers - rather than on the needs of their customers.
  • So we spend all our time listening to our customers - and building awesome software and delivering delightful service to make our customers' work life easier, more successful & happier.
10. Try Me, Love Me
  • We offer fully-functional FREE trial to all prospective customers. Then we back it up with our 90-day, unconditional, 100% money-back guarantee (as far as we know, we're the only company in our space to do so).
  • Why? Because we want you to have ample opportunity to figure out whether our software can help you before you pay us your hard-earned money.
11. Yummy Dog Food
  • We eat our own "dog food" - we use our software every day to manage ideas & suggestions from our own team.
  • This helps us quickly identify things that are frustrating and improve them fast - for our own sake and that of our customers.
12. Quotes We Like Love
  • Steve Jobs: Innovation is not about saying "Yes" to everything. It's about saying "No" to all but the most crucial features.
  • Sam Walton: There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
13. What's In a Name
  • We're often asked about the origin of our name "IdeaGlow".
  • We believe in the incredible value of ideas. In fact, we believe all human progress depends on ideas. IdeaGlow is built to help companies capture ideas and identify the best ideas - the ones that glow like stars on a clear night sky.
14. Listen & Evolve Fast
  • We listen to our customers constantly and proactively - nearly 100% of our product roadmap originates from customer requests. It's not driven by the latest hot trends in technology, nor by what our competitors do - we pay very little attention to these.
  • We do major releases every quarter, and minor releases at least once every month. This helps us respond to customer needs faster & evolve constantly.
15. Delightful Customer Support
  • We don't outsource our support. Nor do we employ minimum-wage personnel to provide support. Instead, our support is provided by well-paid people who are experts in our software and work closely with our engineers building our software - so our support is always knowledgeable, accurate and friendly.
  • Unlike so many companies today, we don't consider customer support a "cost center" - rather, we believe that delivering delightful customer support is our company's lifeblood.


We hope this page helped you understand our company better. If you liked what you read and if you'd like to manage your ideas better - we invite you to try out our 30-day FREE trial...
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Employee Suggestion Program Software  |  Innovation Management Software  |  Online Suggestion Box Software  |  Idea Management System
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Accompa, Inc.
5201 Great America, Ste 320
Santa Clara, CA 95054
United States
Tel: +1-408-689-8231
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