IdeaGlow Customer Support Portal

What does "Idea Site" mean?

An Idea Site is your own, branded website with a custom URL (web address) - dedicated for "social" idea management.

It enables you to collaborate on ideas with your user community (employees, customers, partners, et al). It helps you leverage the best practices from social networking and social gaming to engage your users so that they can:

Submit ideas
Vote for ideas
Comment on ideas & collaborate with other users
Engage using "Follow", "Like" & other social features
Earn points, badges & rewards
And do much more to fire up your innovation...

What does "User Account" mean?

"User Account" refers to an active user who can login to your idea site. Each edition of IdeaGlow comes with a default limit.

Do you need more user accounts than the default limit? You can add them to your idea site for a very affordable price! Contact us to learn more.

What does "User Community" mean?

We use the phrase "User Community" to refer to the end users of your idea management system.

Depending on the audience for your idea management system, this will consist of one or more of the following groups:

Employees
Customers
Partners/Vendors/Suppliers
Other constituents

What does "Ideation" mean?

"Ideation" refers to the process of idea generation.

We use "Ideation" to refer to the systematic process of seeking and capturing ideas from your user community. IdeaGlow customers usually experience a significant increase in the number of ideas generated, due to:

Ease of submitting ideas
"Social" features - Such as voting, liking, and following
"Game" features - Such as badges, points, and virtual rewards

Why is IdeaGlow less expensive compared to other enterprise-quality idea management software?

We often get this question from our prospective customers, wondering why IdeaGlow costs less than comparable enterprise-quality idea management software.

We're able to offer you these affordable price levels for two main reasons:

	We've carefully optimized our business model to focus on only one thing - enterprise quality, cloud-based (SaaS) software.
	We efficiently operate our entire company. For example, our Marketing & Sales expenses are well below industry averages.

As a result, you get enterprise-quality software and delightful customer service at an affordable price.

Don't just take our word for it - try our product yourself, it's FREE for 30-days. We're confident that you'll agree with us once you try us.

Try It - Get 30-Day FREE Trial Now »

What Are "SmartRewards"?

"SmartRewards" refers to the virtual rewards system in IdeaGlow whereby users get badges, points & levels - as a "reward" for their activity on your idea site.

SmartRewards virtual rewards system is carefully architected from the ground-up based on the best practices of successful game applications. This stands in contrast to many idea management software that just slap on badges, points & leaderboards - which often demotivate (rather than motivate) your users!

SmartRewards engage your users & motivate them by leveraging proven principles including "positive reinforcement" and "intrinsic motivation". As a result, your idea site enjoys more user activity, more ideas, more collaboration - and ultimately more success!

Go Green - We Care About the Environment

We believe it is the responsibility of both individuals and corporations to be environmentally friendly.

We're committed to environment-friendly practices throughout our company, and to leaving the smallest carbon footprint possible.

We support environment-friendly businesses whenever possible, and encourage you to do the same.

Enterprise Quality. Affordable Pricing.

Corporate

Best Value - Most Popular Edition

$799/month

Save 17% - Annual plan:

$7,997/year

	2 secure Idea Sites
	250 total user accounts
	25 categories
	Private or public idea sites
	Customizable voting
	Rich collaboration (Rich text, images, attachments, etc)
	Social features
	SSL encryption
	Import from Excel or CSV files
	Role-based user access
	Advanced access restrictions
	Idea Challenges

Enterprise

Edition for Mid-to-Large Companies

$1799/month

Save 17% - Annual plan:

$17,997/year

	5 secure Idea Sites
	1,000 total user accounts
	100 categories
	Private or public idea site
	Customizable voting
	Rich collaboration (Rich text, images, attachments, etc)
	Social features
	SSL encryption
	Import from Excel or CSV files
	Role-based user access
	Advanced access restrictions
	Idea Challenges
	API
	Single Sign-On

Standard

Basic Edition for Smaller Teams

$499/month

Save 17% - Annual plan:

$4,997/year

	1 secure Idea Site
	100 user accounts
	10 categories
	Private or public idea site
	Customizable voting
	Rich collaboration (Rich text, images, attachments)
	Social features
	SSL encryption
	Import from Excel or CSV files
	Role-based user access

Customer Support Portal

Need help with IdeaGlow? We're here to help...

Online Help

Contact Customer Support

What does "Idea Site" mean?

What does "User Account" mean?

What does "User Community" mean?

What does "Ideation" mean?

Why is IdeaGlow less expensive compared to other enterprise-quality idea management software?

Try It - Get 30-Day FREE Trial Now »

What Are "SmartRewards"?

Go Green - We Care About the Environment

Enterprise Quality. Affordable Pricing.