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Our Promise To Customers

We make and keep this promise throughout our engagement...

We make and keep the following 5-part promise throughout our relationship with our customers.

The IdeaGlow Promise


Before You Buy:

We will represent the capabilities of our software with honesty
  We will be honest when communicating the features and capabilities of our software, and the problems it can solve for you. We will not exaggerate or over-promise.
We will enable you to evaluate our software completely before you buy
  We will offer our software for evaluation in your business environment, via our fully-functional FREE trial. Use it 100% risk-free - find out for yourself how well IdeaGlow meets your team's idea management needs.

When You Buy:

We will provide you transparent pricing and "price certainty"
  Many software companies charge you hidden fees and price hikes, which make it nearly impossible to predict future costs. We offer you a "6 year price guarantee" - this means that the pricing for the original licenses and modules you purchase will not go up for 6 years. This gives you "price certainty" and peace of mind.

After You Buy:

We will proactively listen to your needs after you buy
  We will constantly and proactively listen to you once you become our customer. Serving your needs is our #1 goal - our product enhancements and roadmaps will be driven by your needs, rather than by the latest fads or other factors.
We will provide you "delightful customer support"
  We are dedicated to providing customer support that delights you - this is one of our top business priorities. We will answer all of your support tickets and emails within 8 business hours, and will fully resolve your support issues as fast as possible.


We're only interested in establishing mutually beneficial long-term relationships with our customers. We're not interested in "one time" sales, as our business model is based exclusively on the "recurring fee" SaaS model. This is why we make and always strive to keep this 5-part promise.
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Our 90-Day Guarantee Some of the world's leading companies use idea management software from IdeaGlow
Our cloud-based software is most often used as:
Employee Suggestion Program Software  |  Innovation Management Software  |  Online Suggestion Box Software  |  Idea Management System
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Accompa, Inc.
5201 Great America, Ste 320
Santa Clara, CA 95054
United States
Tel: +1-408-689-8231
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IdeaGlow is 100% cloud-based. All you need is a standard web browser!
IdeaGlow is a 100% cloud-based idea management software
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