Frequently Asked Questions |
Here's a list of frequently asked questions & corresponding answers... |
Question Categories: |
|
If you have any other questions, please contact us. |
| |
Product and Feature Questions |
| |
| What does IdeaGlow do?
IdeaGlow is an idea management tool - delivered as a 100% cloud-based software. It enables you to capture, track and manage ideas and suggestions from your employees, customers & others.
Since IdeaGlow is a cloud-based (SaaS) software, you don't have to install or maintain the software. You simply sign up, and get started in minutes - it is as easy as signing into your favorite website! We take care of all maintenance, upgrades, and backups. Click here to learn more, or start FREE trial now.
Back to Top |
| |
| What features does IdeaGlow offer?
For a detailed list of features, click here.
Back to Top |
| |
| How is IdeaGlow different from other idea management software?
We're glad you asked! We're frequently asked by our prospective customers why they should choose IdeaGlow over competitive products. We've described the reasons in detail here.
Back to Top |
| |
| What do I need to use IdeaGlow?
Just a computer with a web browser and an internet connection - as IdeaGlow is a cloud-based (SaaS) software!
IdeaGlow works with any standard web browser such as Internet Explorer, Firefox, Safari and Chrome - on Windows as well as Mac computers.
Back to Top |
| |
Pricing and Purchase Questions |
| |
| How much does IdeaGlow cost?
IdeaGlow is very affordable - click here for details.
Plus - since IdeaGlow is a cloud-based (SaaS) software, you don't need to spend any resources on installation, configuration or maintenance. You just sign up, and get started in under 5 minutes!
If you have any questions or special needs, please contact us.
Back to Top |
| |
What methods of payment can I use?
You can pay using:
- Monthly payments: Credit card (Visa, MasterCard or American Express).
- Annual payments: Your company Purchase Order (PO).
Contact us to learn more about this.
Back to Top |
| |
| How do I buy IdeaGlow?
It's easy and straightforward - just start your 30-day FREE trial, then you can convert to a paid account at any time. Contact us if you have any questions about this process.
Back to Top |
| |
| Can I download and install IdeaGlow on my company's servers?
We offer IdeaGlow as a cloud-based (SaaS) software only - i.e. we host it on our secure, carrier-class servers and take care of all backup, maintenance and upgrades.
We do not offer it for download. This enables us to focus on doing one thing very, very well - delivering best-in-class cloud-based (SaaS) idea management software.
Back to Top |
| |
| Why is IdeaGlow less expensive compared to other enterprise-quality idea management software? Is your software not as good?
Click here to learn why IdeaGlow costs you much less than comparable enterprise-quality idea management software.
Back to Top |
|
 |
 |
 |
|
 |
|
| Quick Product Tour |
|
30-day FREE Trial |
|
Personalized Demo |
|
|
| |
Security and Privacy Questions |
| |
| Is my data secure?
Yes, your data is very secure with IdeaGlow. We have implemented world-class security and network infrastructure to ensure your data is secure. This includes end-to-end encryption of all data using strong SSL, the same technology used by leading banks and financial institutions. Click here for more details on our security infrastructure.
Back to Top |
| |
| Does anyone at IdeaGlow ever view my data?
No, we highly value your privacy.
The only time when someone at IdeaGlow views your data during the normal course of business is when you have a support request that absolutely requires it - and even then, only with your explicit permission.
You can find more details in our Privacy Policy.
Back to Top |
| |
Hosted, Cloud-Based (SaaS) Service Questions |
| |
| What do you mean by "cloud-based software", "SaaS" or "hosted software"?
IdeaGlow is delivered as a 100% web hosted software - also referred to as "cloud-based software" or "SaaS" (software as a service). We host the software on our servers, and take care of all maintenance, backup, and upgrades. You don't have to download or install anything - nor suffer the hassles of maintaining, upgrading or performing regular backups...
Just the same way you log on to your favorite web site, you securely log on to IdeaGlow website using a standard web browser (such as Internet Explorer, Firefox, Chrome or Safari) - and use our software securely over the internet.
As a result, you get to enjoy substantial savings in time and money - as well as peace of mind.
Back to Top |
| |
| Can I download and install IdeaGlow on my company's servers?
We offer IdeaGlow as a cloud-based (SaaS) software only - i.e. we host it on our secure, carrier-class servers and take care of all backup, maintenance and upgrades.
We do not offer it for download. This enables us to focus on doing one thing very, very well - delivering best-in-class cloud-based (SaaS) idea management software. As a result, our customers enjoy substantial savings in time and money - as well as peace of mind.
Back to Top |
| |
| How reliable is IdeaGlow?
IdeaGlow is very reliable - we have a fully redundant network infrastructure that allows us to provide you uninterrupted service. As a result of this, 100+ customers in 4 continents enjoy 24x7x365 reliability with IdeaGlow.
We have consistently delivered 99.95% uptime since our inception and back it up with a written SLA (service level agreement) - so you can rely on us. Click here for more details.
Back to Top |
| |
| How do I get upgrades to IdeaGlow?
As IdeaGlow is a cloud-based (SaaS) software, whenever we release a new version of our software or add new features you will immediately have access to it the next time you log in. You don't have to do anything at all to install upgrades!
Furthermore, all upgrades to existing modules are free of charge to our customers.
Back to Top |
| |
| What size companies currently use IdeaGlow?
Companies of all sizes - from Fortune-500 companies to growing startups - currently use IdeaGlow to meet their idea management needs.
Due to the combination of our enterprise-quality, affordable pricing and scalable architecture - you will find that IdeaGlow can meet your needs well, no matter how large or small your business is. That said, IdeaGlow is designed & optimized to meet the needs of mid-to-large companies.
Back to Top |
| |
Customer Support Questions |
| |
What types of customer support do you offer?
We offer comprehensive customer support using our web-based support system (online help, and helpdesk), as well as our email support system. While we don't provide phone support in order to continue offering you attractive prices, our web and email support have a guaranteed '8 business hours' response time. Often, your questions will be answered within a few hours.
Plus, our support personnel sit right next to personnel who create our product - as a result we're able to offer fast and accurate resolutions to your support issues.
When you have complex issues that require phone support, we schedule a phone call or a web conference with you in a timely fashion and resolve your issues. And... our support is always FREE!
We're dedicated to providing you customer support that delights you. The best proof of our customer support: Greater than 25% of our new customers come via referral from our existing customers!
Back to Top |
| |
| How do I reach IdeaGlow customer support?
You can reach our customer support team by logging into our Support Portal or by emailing us at the support email address contained in your welcome email.
The login credentials for the support portal are the same as your IdeaGlow account login.
Back to Top |
|
|
|
|
|
|
|
| Quick Product Tour |
|
30-day FREE Trial |
|
Personalized Demo |
|
Enterprise Quality 
